Effective Date: June 28, 2023
Thank you for choosing Charlie Design Co. for your graphic design needs. This Deposit Refund Policy outlines our guidelines and procedures for handling deposit refunds for graphic design services. Please read this policy carefully before making a deposit. By using our services and making a deposit, you agree to comply with this policy.
1. Deposit Requirement:
a. For certain projects or services, we may require a deposit before commencing work. The deposit amount will be communicated to you during the project consultation or in our pricing and payment terms.
b. The deposit secures your spot in our design queue and allows us to allocate resources, time, and effort to your project.
2. Refund Eligibility:
a. You may be eligible for a deposit refund under the following circumstances:
i. Service Non-Delivery: If we fail to deliver the agreed-upon services within the agreed-upon timeframe without a valid reason.
ii. Cancellation by Us: If we are unable to proceed with the project due to unforeseen circumstances or reasons beyond our control.
b. Deposit refunds will not be granted for the following reasons:
i. Change of Mind: If you have a change of mind or decide to cancel the project after the deposit has been made.
ii. Client-provided Information: If the project cannot proceed or is compromised due to inaccurate, incomplete, or misleading information provided by the client.
iii. Unauthorized Usage: If the client uses any preliminary design concepts or materials provided during the project, modifies them, or violates any copyright or intellectual property rights.
3. Refund Process:
a. To request a deposit refund, you must submit a written request, including the details of the cancellation or issue and any supporting documentation, within a reasonable timeframe.
b. We will review the refund request and assess its eligibility based on the circumstances outlined in Section 2.
c. If the refund request is approved, we will initiate the refund within a reasonable time frame using the original payment method. Please note that the refund amount may be subject to deductions for any work already completed, any costs incurred, or any non-refundable expenses related to the project.
4. Retained Rights:
a. In cases where a deposit refund is granted, all rights to the design concepts, ideas, or materials provided during the project remain with us. You are not authorized to use, reproduce, or distribute any preliminary designs or materials without our written consent.
5. Changes to the Deposit Refund Policy:
We reserve the right to modify or update this Deposit Refund Policy at any time. Any changes will be effective upon posting the revised version on our website. Your continued use of our services after the changes have been made constitutes your acceptance of the updated Deposit Refund Policy.
6. Contact Us:
If you have any questions, concerns, or requests regarding this Deposit Refund Policy, please contact us at charliedesignco@outlook.com.
Please note that this Deposit Refund Policy applies solely to graphic design services provided by Charlie Design Co. and does not cover any third-party services or products that may be recommended or integrated into the design process.
Effective Date: June 28, 2023
Thank you for choosing Charlie Design Co. This Refund Policy outlines our guidelines and procedures for handling refunds for graphic design services. Please read this policy carefully before making a purchase. By using our services, you agree to comply with this policy.
1. Service Description:
a. We provide graphic design services, including but not limited to logo design, branding, illustration, and website design. Our services are tailored to meet the specific needs and requirements of our clients.
b. Each service may have its own specific terms and conditions regarding refunds, which will be communicated to you at the time of purchase or during the project consultation.
2. Refund Eligibility:
a. Refunds may be requested under the following circumstances:
i. Quality Issues: If the final deliverables do not meet the specifications and requirements agreed upon during the project consultation, and we are unable to rectify the issue within a reasonable time frame.
ii. Service Non-Delivery: If we fail to deliver the agreed-upon services within the agreed-upon timeframe without a valid reason.
b. Refunds will not be granted for the following reasons:
i. Change of Mind: If you have a change of mind or decide that you no longer require the services after the project has commenced.
ii. Client-provided Information: If the quality of the deliverables is compromised due to inaccurate, incomplete, or misleading information provided by the client.
iii. Unauthorized Usage: If the client uses the deliverables without our permission, modifies them, or violates any copyright or intellectual property rights.
3. Refund Process:
a. To request a refund, you must submit a written request, including the details of the issue and any supporting documentation, within a reasonable timeframe from the completion of the project.
b. We will review the refund request and assess its eligibility based on the circumstances outlined in Section 2.
c. If the refund request is approved, we will initiate the refund within a reasonable time frame using the original payment method. Please note that the refund amount may be subject to deductions for any work already completed or any costs incurred during the project.
4. Customer Satisfaction:
a. Our goal is to ensure customer satisfaction. If you are unsatisfied with any aspect of our services, we encourage you to contact us to discuss your concerns. We will make reasonable efforts to address the issue and find a satisfactory resolution.
b. In cases where the issue can be resolved through revisions or modifications to the deliverables, we may offer additional design revisions or alternative solutions instead of a refund.
5. Changes to the Refund Policy:
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective upon posting the revised version on our website. Your continued use of our services after the changes have been made constitutes your acceptance of the updated Refund Policy.
6. Contact Us:
If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at charliedesignco@outlook.com.
Please note that this Refund Policy applies solely to graphic design services provided by Charlie Design Co. and does not cover any third-party services or products that may be recommended or integrated into the design process.
Effective Date: June 28, 2023
1. Payment Terms:
Payment for services rendered by Charlie Design Co. is due within 30 days from the date of the invoice unless otherwise agreed upon in writing. All payments should be made in the currency specified on the invoice.
2. Late Payment Fee:
In case of late payments, the following fees will be applied:
3. Impact on Services:
Failure to make timely payments may result in the suspension or termination of ongoing services until outstanding payments are settled. We reserve the right to exercise this action after providing reasonable notice to the client.
4. Communication:
If there are any anticipated delays or issues regarding payment, clients are expected to communicate promptly with Charlie at 250.732.8314 or CharlieDesignCo@outlook.com to discuss suitable arrangements.
5. Collections:
Persistent non-payment may result in the matter being escalated to a collection agency. Any associated costs incurred for collections will be the responsibility of the client.
6. Invoice Reminders:
We send out reminders before the due date to help clients avoid late fees. It is the client's responsibility to ensure that their contact information on file is accurate and up to date.
By engaging Charlie Design Co. for services, clients acknowledge and agree to adhere to the terms outlined in this late payment policy.
7. Changes to the Late Payment Policy:
We reserve the right to modify or update this Late Payment Policy at any time. Any changes will be effective upon posting the revised version on our website. Your continued use of our services after the changes have been made constitutes your acceptance of the updated Late Payment Policy.
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